ALTAF HUSSAIN

 

Executive Management: Services, Operations, Management Consulting, Project Management, Offshoring

 

Technology Operations Executive and Certified Project Management Professional with consistent history of facilitating business success and growth through the direction of software development, professional services, and program management operations. Special expertise in building and leading top-performing onshore and offshore teams, managing global delivery functions, and building profitable, long-term relationships with clients. Innovative leader with entrepreneurial focus and superior analysis, problem-solving, and business development skills.  Core competencies include:

 

Services Delivery ~ Solution Development ~ Support Center Management ~ Vendor Relations ~ BI Reporting & Analytics ~

Project/Program Management ~ Cost Control ~ Budget Administration ~ Technology Deployment/Integration ~ Managed Services ~ Agile Methodology ~ Strategic Planning ~ Management Consulting ~ Business Process Outsourcing

 

 

 

 

v                                                                                                                                                                                                                                                                                                                           Services Delivery: Extensive experience in management consulting in services delivery strategy and managed services, packaged deal positioning with Products, Services and Training. Delivering end-to-end out of box and custom software solutions and integration with 3^rd party products, Database applications (Oracle, PeopleSoft), CRM platforms (Salesforce) and Analytical tools for 17 years to Fortune 500 corporations in North America, APAC and EMEA regions.

 

v                                                                                                                                                                                                                                                                                                                           Infrastructure Services: Manage infrastructure services team to build UNIX, VMWare and Windows Servers, standardize build templates, environment readiness to implement solution for DEV, UAT and Production environment, manage network security, IBM XIV Storage environment and plan LUN consolidation activities. Implement system monitoring solutions for all production environments and data centers. Oversee service partners IBM, TCS, Infosys, Wipro and Accenture for successful testing, implementation and integration of the solution.

 

v                                                                                                                                                                                                                                                                                                                           Software Development: Develop custom solutions and release plans in a matrix Agile environment. Conduct requirements gathering, solution design, develop custom software solution, drivers, patches, bug fixes and integrations following SDLC methodology. Build roadmap, version control, release plans, test cases, schedule UAT activities and bug fix planning and documentation to meet Go Live schedule

 

v                                                                                                                                                                                                                                                                                                                           Data Warehousing & Big Data/Analytics: Implement Hadoop and MicroStrategy, Pentaho reporting solutions in IBM Netezza environment to process and manage large data sets, perform data analytics, data mining to generate reports based on client needs for sales, marketing and compliance. Oversee service partners IBM, HortonWorks for solution delivery.

 

v                                                                                                                                                                                                                                                                                                                           Business Process Outsourcing: Develop run books and solution documentation, provide Tier-3 support services, ticket triage and assignment, trend report generation, SLA Management and ticket tracking services

 

v                                                                                                                                                                                                                                                                                                                           Cloud Solutions: Spear-headed and implemented Automation Suite for Cloud hosted SaaS solutions and VBLOCK/VCE solutions for clients in North America and Argentina

 

v                                                                                                                                                                                                                                                                                                                           Managed Services: Extensive experience in positioning managed services deals, provide management consulting on services strategy to client leadership team, structuring matrix teams to effectively manage long term engagements. Roll out pilot services successfully, ramping up resources and delivery plans to gradually improve adoption cycle

 

 

v                                                                                                                                                                                                                                                                                                                           Program/Project Management: Served as PMO advisor to develop Project Management Framework, Scoping Statements, Define Deliverables and Milestones, Resource Plans and Pricing Structure. Managed multiple enterprise projects using industry best practices following Waterfall and Scrum/Agile Methodology. Develop detailed project plans, RACI matrices, Risk management templates, Financials, Stop Light and Project Status reports for weekly stake holder meetings.

o                                                                                                                                                                                                                                                                                                     PMP – Certified Project Management Professional

o                                                                                                                                                                                                                                                                                                     Managed several end-to-end enterprise projects valued $100K - $4M in several geographic regions simultaneously             

 

v                                                                                                                                                                                                                                                                                                                           Management Consulting: Provide end-to-end management consulting services and present at monthly BOD (Board of Directors) and Executive Leadership meetings on key project milestones, recommendations and project financials

 

v                                                                                                                                                                                                                                                                                                                           Establish offshore delivery center in Bangalore, India. Staffed 40 engineers for support services. Managed resources in Brazil, China, India and Poland for all custom solution development, implementation, documentation and support services

 

v                                                                                                                                                                                                                                                                                                                           Managed team of 40 Program/Project Managers, Solution Architects, Consultants to design, develop, implement and support enterprise solutions. Forecast resource requirements, track utilization, manage P&L, conduct staff performance reviews. Coach, guide and motivate staff to improve performance and schedule training to meet the staff career path goals.

 

v                                                                                                                                                                                                                                                                                                                           Scope Management: Develop scope statements and structure matrix team of onshore/offshore resources with blended rate for competitive pricing. Draft statement of work with clear scope, assumptions, expectations, milestones, delivery timeline and pricing. Monitor scope creep and prepare change request for new requirements or scope changes

 

v                                                                                                                                                                                                                                                                                                                           Client & Vendor Management: Build and maintain client & vendor relationships, understand customer pain points and serve as an advisor with solutions and recommendations to help resolve client concerns. Track KPI, SLA, milestones and success criteria to meet client expectations and improve customer satisfaction metrics

 

v                                                                                                                                                                                                                                                                                                                           Present at PMO Forums on project case studies, project management best practices, client management strategies, effective communication, project management methodologies and coach associate project manager on effective management skills

 

v                                                                                                                                                                                                                                                                                                                           Adjunct Faculty: Keller Graduate School of Management (9 Years)

 

 

v                                                                                                                                                                                                                                                                                                                           Increased support services margin by approx. 50% thru transferring old technology services to low cost centers and improved onshore resource retention rate by engaging resources support cutting edge technology

 

v                                                                                                                                                                                                                                                                                                                           High success rates in solution delivery has resulted in several contract renewals in the range of $25K- $3M and 25% increase in upsell opportunities

 

v                                                                                                                                                                                                                                                                                                                           Successful delivery of managed services engagements had resulted in renewal of contract resulting in additional services revenue valued $1.5M

 

v                                                                                                                                                                                                                                                                                                                           Effective management of client relationship and client resources has resulted in turning around a failed $7M project. The approach helped deliver solution $70K under budget and on schedule. As result signed additional multi year $3M product and services deal

 

v                                                                                                                                                                                                                                                                                                                           Effective vendor relationship has helped secure top notched technical SMEs and be able to hard book resources to meet the client project timeline. As result helped deliver the solution on or ahead of time and maintained high client satisfaction rate

 

 

v                                                                                                                                                                                                                                                                                                                           Maintained $7M annual services sales target for the TOLA region. The target includes services and training revenue for all products in the TOLA region (Texas, Oklahoma, Louisiana and Arkansas)

 

v                                                                                                                                                                                                                                                                                                                           Expert in crafting Managed Services deals based on client requirements and budget. Effectively proposed and signed large managed services deals valued $3.5M with a potential to expand revenue thru product adoption and licensing

 

v                                                                                                                                                                                                                                                                                                                           Extensive experience in end-to-end sales cycle process from pre-sales to packaging services deals, booking and pipeline management (Salesforce)

 

 

Program Manager

Sirius Computer Solutions, Texas2013 – Present

Privately held San Antonio based IT Solution Provider serving clients nationwide

Responsible for management consulting and end-to-end solution delivery with team of Onshore/Offshore engineers, Architects and Consultants. Oversaw delivery of large complex enterprise multi-product solution implementations at large existing businesses in the region.  Responsible for pipeline management, contracts, financials, scope management, resource planning, staffing, P&L, forecast bookings and assess up-sell opportunities within the region. Engaged in pre-sales and proof of concepts with sales team during the contract phase of the engagements. Work with sales on strategic planning, establishing relationship with client leadership, present at executive governance board and position for long term growth opportunities

·                                                                                                                                                                                                                                                                                                                                   T-Mobile Project: Manage overall Data Warehouse, Big Data/Analytics projects. Implement Hadoop & MicroStrategy, Pentaho reporting solutions for data mining activities

·                                                                                                                                                                                                                                                                                                                                   Michaels Art & Craft Project: Responsible for managing IT infrastructure group

 

Regional Director, Service Delivery

CA TECHNOLOGIES, Texas2007 – 2013

Headquartered in New York, one of the world’s largest publicly traded software product and services company with market cap of $13B. (NASDAQ-CA)

Responsible for overall management consulting and program management of end-to-end delivery of enterprise solutions of all CA products, Managed Services, Cloud, Mobility, SaaS Solutions and several other products including Mainframe and professional service offerings using Waterfall and Agile/Scrum Methodology. Led “Customer Success” efforts to maximize customer retention, client relationship and improve referral account portfolio. Evaluate contracts, review project details, track financials, monitor progress of projects, create T&M and Fixed Bid SOWs, and handle change requests. Manage 40 Program Managers, Project Managers, Solution Architects, and Consultants. Forecast staffing needs, track resource utilization & P&L Monitoring. Conduct performance reviews and training sessions. Work with business, development, and finance teams during pre-sales, proof-of-concept, and contract phases of projects. Directed onshore and offshore global delivery teams in Brazil, China, India and Poland. Managed vendor and partner relationships, advice and forecast on human capital requirement to build strong diverse teams within the region. Develop innovative solutions to resolve client issues. Drive metrics (KPI/SLA) to measure performance and success criteria on end-to-end delivery. Manage support resources for post-implementation activities. Consistently met or exceeded $7M new bookings target for the region.

v      Agile/Scrum Methodology: Led multi-million dollar projects using Agile Methodology to implement custom solution in multiple sprints to bring the functionality to the market much sooner in smaller increments for the organization to recognize the ROI

 

 

v                                                                                                                                                                                                                                                                                                                          HealthCare (CDPH, Tenet Healthcare)	v                                                                                                                                                                                                                                                                                                                          Telecommunications (Erickson, T-Mobile)
v                                                                                                                                                                                                                                                                                                                          Pharmaceuticals (Takeda)	v                                                                                                                                                                                                                                                                                                                          Banking (HSBC Global, Iberia Bank, TransUnion)
v                                                                                                                                                                                                                                                                                                                          Marketing (Acxiom)	v                                                                                                                                                                                                                                                                                                                          Retail (JC Penny, Rent-A-Center, Michaels)
v                                                                                                                                                                                                                                                                                                                          Consumer Goods (Quaker)	v                                                                                                                                                                                                                                                                                                                          Oil & Gas (Shell, Baker Hughes)
v                                                                                                                                                                                                                                                                                                                          Insurance (American Family, CNA)	v                                                                                                                                                                                                                                                                                                                          Technology (Avnet, Rackspace, Cap Gemini)

 

 

 

 

Program Manager, Professional Services

Alcatel-Lucent, Illinois1998 - 2007

Headquartered in Paris, one of the world’s largest telecommunications gear equipment company with a market cap of $10B. (NYSE-ALU)

Oversaw network design, delivery and managed offshore technical operations for client in North America, Europe and Asia.

Planned and led complex wireless network implementations in India, China, Russia, Azerbaijan, and Ukraine. Provided post-Implementation support and SLA management for APAC and EMEA regions.

·          Established Global Delivery Center in Bangalore, India and staffed team of 40 engineers, transitioned teams/services, and monitored performance metrics to track ROI and margins. Formulated all procedures, training programs, and knowledge transfer requirements. Directed infrastructure setup.

·          Improved professional services margins by shifting key functions to offshore center.

·          Lowered cost of delivery at global level by achieving high rate of retention in Global Delivery Center.

 

 

Senior Project Manager (Professional Services)

Directed planning and implementation of enterprise wireless solutions for clients in EMEA and APAC regions. Prepared SLAs for RFPs and contract negotiations. Developed project plans, budgets, and schedules. Oversaw testing of new releases and products. Managed software development efforts and patch releases.

·          Created and implemented effective quality metrics, escalation strategies, business continuity plans, risk analyses, and risk mitigation plans.

·          Improved efficiency by developing training plans and ensuring capabilities of instructors and SMEs.

 

Software Engineer

Quaker Corporation, Illinois1996 – 1998

Headquartered in Chicago, the 4^th largest consumer goods company acquired by PepsiCo with a market cap of $145B. (NYSE-PEP).

Developed custom applications following software development life cycles (SDLCs) methodology. Tested 3^rd party products, tested compatibility and integration in existing environment.

 

Network & Test Engineer

CNA Financial, Illinois1990 – 1996

Headquartered in Chicago, the 4^th largest commercial insurance carrier in US with a market cap of $10B. (NYSE-CNA)

Managed Novell and Microsoft networks at Chicago and Nashville offices. Developed custom solutions for claims processing. Managed CSTE (Common Systems Testing Environment), Scheduled Testing and Developed Test Cases/Models to execute Solution Testing.

 

 

Graduated 2007 - Masters in Business Administration, Keller Graduate School of Management, Chicago, IL

Graduated 1990 - Masters in Computer Science, DePaul University, Chicago, IL

 

 

 

PMI Project Management Professional (PMP) - PMI Number: 318733 Expires: Feb 13^th 2016

 

 

 

Technical Skills: MS Office, Project, Salesforce, Lawson, Oracle, CA Clarity, CA Service Desk, CA CMDB, CA NSM, CA eHealth/Spectrum, CA Cohesion, CA IntroScope, CA Wily, Capacity Management, Automation Suite for Cloud, VCE, VBLOCK, CA, VMWare, Identity Manager, CA Asset Manager, PCs, mainframes, wireless networks, CDMA, PL/1, COBOL, Visual Basic C++, Hadoop, Netezza, MicroStrategy, ServiceNow, JIRA, Remedy, MS Project